Table of contents
The Open Government Data’s (OGD) aim is to publish the public administrations anonymous data in a national and international format standard. The subject matter of the data ranges from the environment, to research and health policies. The data is processed and prepared in a format that is machine readable and thus, can be automatically processed as large as possible. Data.gv.at has become a nationwide open data platform which enables the citizens, as well as the economy to gain access to digital records over the internet.
The Ministry of Finance and the Chancellery commissioned the BRZ (Austria’s Federal Computing Centre) to develop data.gv.at - an online catalogue for administrative data. The clients relied on the BRZ’s extensive administrative knowledge and in-depth ICT know-how.
The electronic file recording system ‘ELAK’ (Elektronischer Akt) is a web-based file management system that is used by the Austrian federal administration. This solution simplifies and speeds up the process of transactions (file processing) and is the basis for standardised and improved process documentation.
The consortium (ARGE) ELAK functions as an application service provider that delivers a customised combination of document management and electronically processed files, characterised by a workflow functionality that is based on the market’s leading software solution ‘Fabasoft eGov-Suit’.
Currently, more than 10.000 public servants benefit from fully electronic workflows. Each ministry utilises the ELAK and thus a cross-agency electronic document flow is possible without the use of format discontinuity.
In order to offer an integrated E-government process, the ELAK is dependent on the BRZ’s (Austria’s Federal Computing Centre) form and delivery service. This simplifies and speeds up the communication between citizens, businesses and administration.
Living in an era that is marked by global mobility, e-voting is a further step towards e-democracy. E-voting enables a citizen to vote regardless of time and place.
The e-voting project was commissioned by the Ministry of Science. Austria’s Federal Computing Centre, in cooperation with the Spanish software company Scytl, was in charge of the technical implementation of the project. When e-voting was launched during the electronic election of the Austrian National Student Union in 2009, the BRZ was responsible for ensuring the safe operation of the central server during the vote.
For identification the voter uses their citizenship card. Once the vote has been passed, the vote is encrypted and digitally signed by the citizenship card and then sent to the electronic ballet box. The encrypted electronic votes are secured inside the Federal Computing Centre until all paper votes have been counted.
FinanzOnline – Finance Online is the financial administration’s online communication platform. The project was a cooperation of the Ministry of Finance and the BRZ. The Ministry of Finance was responsible for the logistic and organisational management of the project. Austria’s Federal Computing Centre was in charge of the technical implementation and maintenance of the platform including the analysis, programming and system applications.
Finance Online enables its over three million users to file requests and declarations electronically and to access and calculate their estimated tax online. This saves the users a lot of time. In 2010 Finance Online was awarded second place in the ‘German e-government competition’ for the category ‘most sustainable e-government project of the decade’. This confirms the Austrian federal government’s pioneering role in e-government.
Help.gv.at is an online cross agency platform that – based on specific living conditions, such as pregnancy, birth, marriage or housing issues - provides information on the particular official channel in Austria and partially allows their electronic execution. The project was commissioned to the Federal Computing Centre by the Federal Chancellery. Help.gv.at is conceived as a virtual hub between the administration and citizens that focuses on essentials such as transparency, clarity and intelligibility. The platform is available regardless of location and time, providing useful services for over 150 different subject matters including official channels, applicable fees, deadlines and permanently accessible forms and templates.
Once the user is logged onto Help.gv.at the home screen content can be personalised. By entering information concerning residency the platform will automatically customise the services available. In addition, all forms regarding the particular area of residence are displayed initially. Similarly, all of the regions authorities can be selected within a mouse click. There is also a reminder service available, for example it is possible to set up a reminder about the expiry date of your passport. When registered further applications like e-safe can be used (the basic version is free). Additional information is provided by the insurance data confirmation.
The staffing management procedure of the Federal Government was reorganised by the BRZ (Federal Computing Centre) on behalf of the BMF (Federal Ministry of Finance), using the standard software SAP to create an increasingly performance oriented governance. The main objective is to equip the 160 federal offices with the necessary tools that are required to implement the modernised personnel management.
The SAP service catalogue of the BRZ includes service-operation, -support, -integration, -delivery and service design. Moreover, the services also include consulting and customer support, trouble shooting, solution deployment and the collaboration with customer related marketing activities.
One of the main benefits of PM-SAP is the replacement of existing ICT applications with a uniform and consistent staffing management -, administrative – and billing system. Furthermore, the correctness of the entries and avoiding possible incorrect entries or the manipulation is ensured through redundant supervision. Data protection is fully guaranteed.
The BRZ‘s ‘SAP-Customer Centre of Expertise’ develops and operates the standard software and e-business solution ‘SAP’ that manages the administrative staffing matters of all Austrian Universities.
Thus, the universities are equipped with a comprehensive and economic software solution based on the standard software ‘SAP R/3’. Since 2005 the BRZ is responsible for the management of the application including operations, such as software adjustments and upgrades, as well as the deployment, performance and support of the ICT infrastructure and software.
Synergy effects were created through know-how-transfers and the PM-SAP (the federal solution for civil servants). Additional advantages that result from the modern standard software SAP R/3 are a comprehensive insight into the universities’ staffing data through interfacing the data of civil servants from the PM-SAP.
The BRZ‘s ‘SAP-Customer Centre of Expertise’ develops and operates the standard software and e-business solution ‘SAP’ that manages the administrative staffing matters of all Austrian Universities. The BRZ is responsible for the management of the application, including operations such as software adjustments and upgrades, as well as the deployment, performance and support of the ICT infrastructure and software.
Since the universities were outsourced from the state as separate entities the universities are required to conduct their accounting according to the uniform commercial code.
UNI.VERSE creates cost and quality synergies in accounting through the network of universities and also deploys an ‘all inclusive package’ – an application that is completely managed and supplied.
To identify communication partners unambiguously in the electronic world, to guarantee the integrity of a document or to secure confidential information against access by unauthorized persons requires a trusted authority – a notary in cyberspace.
The BMF (Federal Ministry of Finance), the Federal Ministry of Internal Affairs and the BMJ (Federal Ministry of Justice) commissioned the BRZ (Federal Computing Centre) to implement these services.
Standardised offers in the market often don’t meet the individual needs of a procedure or an area of application. The BRZ provides the ability to develop and to operate custom-tailored solutions. Years of experience in building a trust center from numerous international projects and from compliance with international safety standards, has led to the BRZ enjoying high public confidence.
The aim of the Business Service Portal (USP) is to create an optimal access to administrative matters for business people. These ideal conditions are created through modern and efficient management and digital workflows. The Ministry of Finance commissioned Austria’s Federal Computing Centre to develop the first phase of the Business Service Portal. This involved the implementation of the entire portal including managing the access and task allocations and technical engineering for the USP editorial, integrating the methods of external federal offices, online access of several registers and the provision of a service centre containing its own hotline support.
In 2012 the ‘USP Phase 1.0’ was launched and since then a one-stop online-shop is available. The USP enables companies to make enquiries on administrative affairs. The portal offers the relevant information and supports the companies to quickly, efficiently and safely handle the action requirements (such as management of personnel documents, registrations or employee sick leave information). For the first time, the Business Service Portal ensures that all official channels that concern business affairs are reliably covered within one portal.
The Automation of Court Procedure supports courts and prosecutors by maintaining a register of over 50 court procedures. Some parts of the process are handled completely automatically, such as the juridical transactions which are immediately generated and dispatched through mail processing. New entries and transactions are transmitted via the electronic legal dealings and court fees are collected cash free. The project was implemented by the Federal Computing Centre (BRZ) on behalf of the Federal Ministry of Justice.